Terms & Conditions
when booking with Nature Explorer 

Our cancellation policy follows the industry standard and the standard set by the Icelandic Travel Industry Association

You may cancel your booked arrangements at any time; however, you must give us written notice by email signed by the person who made the original booking.

Please note that refund payments use the same method as the original payment. If you paid by credit card, the refund will be to the same credit card. If you paid by bank transfer, the refund will be by bank transfer in the same currency. The bank’s or credit card company’s service charge is deducted from the refund.
Refund percentage is determined on the basis of the date and time a written cancellation notice was received by Nature Explorer. Our office hours are Monday-Friday, 9am–5pm, Icelandic time.
This policy applies both to day tours and package tours.

Cancellation of Day Tours
For cancellation of day tours the following applies:
More than 7 days prior to the tour: full refund
4-6 days prior to departure: 50% refund
2-3 days prior to departure: 25% refund
1 day prior and no-shows: no refund

Cancellation of Package Tours
Package tours are multi-day tours, either self drive in a rental car or with a guide in a Super-Jeep. For cancellation of package tours the following applies:
More than 42 days prior to the tour: full refund
28-41 days prior to departure: 75% refund of full package cost
14-27 days prior to departure: 50% refund of full package cost
5-13 days prior to departure: 25% refund of full package cost
4 days prior or less and no-shows: no refund

Eruptions & Force Majeure
There is a volcanic eruption in Iceland a few times per decade – it’s a big part of why Iceland is so fascinating. Luckily, very few eruptions disrupt international flights like the Eyjafjallajokull did in the spring of 2010. Icelandic tourist companies and hotels understand that such an event is beyond anyone’s control so they (and we) refunded everything 100%. It is also possible that an eruption, a flood, a storm or another form of Force Majeure affects a tour in a way that is beyond human control. We will deal with that the best we can, together with our clients. The standard Force Majeure or ‘Act of God’ clause applies and frees both parties from liability or obligation when an extraordinary event or circumstances beyond the control of the parties (clients / tour operator) prevent one or both parties from fulfilling their obligations under the contract.

Safety
For your and our safety, Nature Explorer reserves the right to adjust or change tours according to weather and snow conditions.
If we cancel a day tour due to bad weather or unsafe conditions, we will refund the cost of the tour 100%.
Nature Explorer does not take responsibility for injuries, accidents or death caused by the client’s negligence, acts of third parties or exterior circumstances such as weather, natural occurrences or other similar causes. We recommend people carry proper travel and health insurance.

Refunds & Exchange Rates
Payment with a credit card in ISK is refunded the same way. Fluctuations in exchange rates are beyond our control so the amount in your currency might differ. If you pay by bank transfer in a currency other than ISK, we will refund the amount by the same method in the same currency.

Disagreements
Complaints should be in writing to our email address within 7 days of the tour completion, otherwise a possible compensation is not valid.
Should any disagreement arise, it will be settled in Iceland, according to Icelandic law – but of course we will try solve it amicably.
Nature Explorer is an Icelandic tour operator and travel agency authorized by Icelandic Tourist Board.

Validity of Prices
The Icelandic Krona is by far the smallest currency in the world – and therefore fluctuates more than other currencies. Normally our prices are in ISK. If we quote in another currency far into the future, we reserve the right to change the price if the exchange rate changes dramatically.
Nature Explorer reserves the right to change prices already quoted or published in our price lists without notice in the event of currency fluctuation, government taxes, or due to any other cost increases that are outside our control. Any eventual changes in rates will not be made with less than 8 weeks’ notice prior to arrival.

Travel Insurance
We recommend customers buy travel insurance.